1. Where do you ship from?
All orders are shipped directly from our trusted manufacturing and logistics partners. This model allows us to offer high-quality, rare bags at highly competitive prices without compromising on authenticity and craftsmanship.
2. Do you offer international shipping?
Yes, we offer worldwide shipping. Delivery times vary depending on the region, but most international orders arrive within 10-20 business days.
3. Do I need to pay customs duties or VAT?
No, all customs duties, taxes, and VAT are fully covered by dukaflag. You will not need to pay any additional fees upon delivery.
4. How long does shipping take?
Standard shipping takes approximately 10 to 20 business days. Once your order has shipped, you will receive a tracking number via email to track your package in real-time.
5. How can I track my order?
Once your order has been processed and shipped, we will send a tracking link to your email address. You can also enter the tracking number on platforms like 17track.net to view more shipping information.
6. What is your return policy?
We offer a 60-day return and exchange policy. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange. Please see our return and exchange policy for complete terms and conditions.
7. What if I received the wrong or damaged item?
Please contact us within 7 days of receiving your order at dukaflag@gmail.com. We will resolve the issue immediately at no extra cost to you.
8. Is my payment information secure?
Absolutely. All payments are processed using secure encryption technology and are fully compliant with PCI DSS standards. We never store your credit card information.
9. How can I contact customer service?
You can contact us at dukaflag@gmail.com. Our team usually responds within 24-48 hours on business days.
